As winter weather approaches, residents are urged to take precautions to safeguard their homes, loved ones, and belongings from freezing temperatures.
- People: Dress warmly in layers and check on elderly friends, family, and neighbors to ensure they have heat and proper clothing.
- Pets: Provide animals with a warm, dry place to sleep indoors.
- Pipes: Insulate exposed pipes and drip indoor faucets to prevent freezing.
- Plants: Cover cold-sensitive plants or bring them indoors.
For Renters and Multifamily Communities:
Tenants are encouraged to promptly report utility or maintenance issues—such as heating problems or leaks—to their landlords or property managers. Residents should also keep emergency contact numbers for property assistance during severe weather events.
If no corrective action is taken within 24 hours of reporting the issue, residents are advised to contact Irving Code Enforcement for assistance.at (972) 721-4829 or submit an online complaint.
Private Property Owners with Water and Sewer Issues
Homeowners should call Irving Water Utilities for water- and sewer-related maintenance issues, including requests to temporarily shut off water service, at (972) 721-2281 or (972) 721-2664. Staff is available 24/7 to assist as needed.
Important Contacts
In the event of an emergency, call 9-1-1.
- Irving Police Nonemergency:(972) 273-1010
- Irving Water Utilities Emergency Hotline: (972) 721-2281 or (972) 721-2664
- Irving Solid Waste Services, Waste Collection:(972) 721-2232
- 24/7 Electricity Outage Information: Find outage information
- Report a Power Outage – toll-free, 24/7 hotline: (888) 313-4747
- Report a Power Outage online: Report power outages
- Text Oncor about a Power Outage: The service requires preregistration.
- Text ‘reg’ to 66267 (ONCOR) to register. Please have either your ESID or the telephone number listed on your account and your ZIP code to complete registration.
- Text ‘out’ to 66267 (ONCOR) to report your outage.
- Text ‘stat’ to 66267 (ONCOR) to receive an update on your outage.
- Atmos Energy: To report a gas leak, call at (866) 322-8667
- Electric Reliability Council of Texas (ERCOT)
- Oncor Chronic Care Customer Application: Learn more
During emergencies and other events, city operation updates are available at CityofIrving.org/Winter, on the city’s X feed (x.com/thecityofirving) and Facebook page (facebook.com/thecityofirving).
