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North Richland Hills, Texas News

New Text Feedback Service for Emergency Calls Launches in Multiple Cities

Starting May 22, 2024, residents of Richland Hills, Haltom City, Watauga, and North Richland Hills can use a new text messaging service to provide feedback after requesting emergency services. This new software, PowerEngage, will enable citizens to give input on the police, fire, or medical assistance they receive from the combined communications center serving these four cities.

North Richland Hills has introduced this solution to enhance citizen engagement. “Much like private companies use tools to send automatic text message notifications, updates, and satisfaction surveys to their customers, North Richland Hills is now able to do the same,” said Captain Melissa Andrews. “We expect that this new solution, PowerEngage, will drastically enhance communication with the citizens we serve.”

Text messages will be sent shortly after certain incidents, inviting callers to complete a quick survey about their experience. Citizens can also leave comments, feedback, or express gratitude to the personnel who assisted them.

Participation in these surveys is optional. Residents who prefer not to participate can simply ignore the survey or reply with "STOP" to opt-out of future messages. It is important to note that these surveys should not be used to report emergencies or crimes. For any emergency or to report criminal activity, residents should continue to call 911.

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